Ella
Trouble Ticket and Incident Management
Ella
- LSO Cantata
- API
This file forms part of MEF 124
This API implements Business Requirements described in MEF 113
It allows the Buyer to create, retrieve, and update Trouble Tickets as well as receive notifications about Incidents' and Trouble Tickets' updates. This allows managing issues and situations that are not part of normal operations of the Product provided by the Seller.
List of supported use cases [...]