This API allows the Buyer to create, retrieve, and update trouble tickets, as well as receive notifications about incident and trouble ticket updates to manage issues and situations that are not part of normal operations of the product provided by the Seller.
This API is a work-in-progress draft.
Business Requirements & Use Cases
This API is based on:
MEF 113 Draft Release 1 Trouble Ticketing Requirements and Use Cases
All MEF LSO APIs are based on MEF standards describing the business requirements and use cases (i.e. business logic) implemented in the API.
MEF W124 LSO Cantata and LSO Sonata Trouble Ticket Management API - Developer Guide
MEF developer guides* provide detailed documentation to help developers implement APIs more quickly, including:
- Data model diagrams
- Sequence diagrams
- Explanation of use cases
* API developer guides are only available to MEF members on GitHub. How do I access MEF GitHub?
This LSO API is included in the detailed test requirements document*:
MEF W92.1 - LSO Cantata/Sonata Test Requirements
This document lays out general test requirements and specific test cases, enabling implementers of LSO APIs to build test harnesses for DevOps more quickly.
* LSO API test requirements are only available to MEF members on the wiki. How do I access the MEF Wiki?
Find assistance to accelerate your LSO API implementation through third-party LSO API Solution Providers on MEF.net.
Find service providers ready to automate business with you using LSO APIs on the LSO Partners Directory on MEF.net.
Blending LSO APIs
LSO APIs result from blending LSO Payloads into LSO Envelopes. Choose and combine exact combinations of LSO APIs and LSO Payloads into a single zip file for download using the MEF LSO API Blending Tool.
MEF Onboarding & Interop Test Service
Implementations of this API can be tested against both Buyer and Seller emulators in the MEF OIT Service* to accelerate onboarding by partners.
* MEF OIT Service is only available to MEF members.
Implementations of this API can be certified as conforming to the business requirements and use case standard through the MEF 3.0 LSO API Certification program.
* Certification is only available to MEF members.
See the RELEASE NOTES tab at top of page.
Download the entire SDK release; see all LSO API SDK Releases.
Find the YAML file for this API in the relevant TAB at top of page.