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Trouble Ticket Management

Celine

Trouble Ticket Management: Release notes

Release Celine:

Readiness status: Work in progress and is subject to change. Completed and resolved Call for Comments #1

List of changes in the API:

  • Added support for MEF 113 Use Cases:
    • Use Case 12. Retrieve Workorder by Workorder Identifier
    • Use Case 13: Retrieve Incident List
    • Use Case 14: Retrieve Incident by Incident Identifier
    • Use Case 17: Send Incident Notification

troubleTicketManagement.api.yaml:

  • Added endpoints:
    • /incident:
    • get
    • /incident/{id}:
    • get
    • /workOrder/{id}:
    • get
  • Added Types:
    • Incident
    • Incident_Find
    • IncidentStatusChange
    • IncidentStatusType
    • IncidentType
    • WorkOrder
    • WorkOrderStateType
    • RelatedPlaceRefOrValue
    • FormattedAddress
    • GeographicAddressLabel
    • GeographicAddressRef
    • GeographicSiteRef
    • AppointmentRef
    • WorkOrderRef
    • MEFObservedImpactType
    • IssueRelationship
  • Removed Types:
    • Error405 (not used)
    • TroubleTicketRelationship - removed (replaced with IssueRelationship)
  • TroubleTicket
    • added:
    • workorder
    • observedImpact
    • relatedIssue
    • removed:
    • troubleTicketRelationship (replaced with relatedIssue)
    • lastUpdate
  • TroubleTicketType
    • removed:
    • degraded
    • down
    • failure
    • added:
    • information
  • FieldedAddress
    • added allOF to RelatedPlaceRefOrValue
  • AttachmentValue
    • set as required:
    • author
    • name
    • source

troubleTicketNotification.api.yaml:

  • Changed the request body type to TroubleTicketEvent in:
    • /listener/troubleTicketAttributeValueChangeEvent
    • /listener/troubleTicketStatusChangeEvent
    • /listener/troubleTicketResolvedEvent
    • /listener/troubleTicketInformationRequiredEvent
  • Added endpoints:
    • /listener/incidentCreatedEvent
    • /listener/incidentAttributeValueChangeEvent
    • /listener/incidentClosedEvent
    • /listener/incidentStatusChangeEvent
  • Renamed TroubleTicketEvent to TroubleTicketEventPayload
  • Added TroubleTicketEvent
  • Added IncidentEvent
  • Added IncidentEventType
  • Added IncidentEventPayload

Release Billie:

First release of this API.

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