Purpose
This API allows the Buyer to create, retrieve, and update trouble tickets, as well as receive notifications about incident and trouble ticket updates to manage issues and situations that are not part of normal operations of the product provided by the Seller.
Status
This API has been approved as a published MEF-standardized API.
Business Requirements & Use Cases
This API is based on:
MEF 113 Trouble Ticketing Requirements and Use Cases
All MEF LSO APIs are based on MEF standards describing the business requirements and use cases (i.e. business logic) implemented in the API.
Developer Guide
MEF 124 LSO Cantata and LSO Sonata Trouble Ticket and Incident Management API - Developer Guide
MEF developer guides* provide detailed documentation to help developers implement APIs more quickly, including:
- Data model diagrams
- Sequence diagrams
- Explanation of use cases
- Examples
* API developer guides are available on GitHub. How do I access MEF GitHub?
Test Requirements
This LSO API is included in the detailed test requirements document*:
MEF 92.1 LSO Cantata/Sonata Test Requirements
This document lays out general test requirements and specific test cases, enabling implementers of LSO APIs to build test harnesses for DevOps more quickly.
* LSO API test requirements are available on the wiki. How do I access the MEF Wiki?
Additional Details
Implementation Support
Find assistance to accelerate your LSO API implementation through third-party LSO API Solution Providers on MEF.net.
Implementation Partners
Find service providers ready to automate business with you using LSO APIs on the LSO Partners Directory on MEF.net.
Blending LSO APIs
LSO APIs result from blending LSO Payloads into LSO Envelopes. Choose and combine exact combinations of LSO APIs and LSO Payloads into a single zip file for download using the MEF LSO API Blending Tool.
MEF Onboarding & Interop Test Service
Implementations of this API can be tested against both Buyer and Seller emulators in the MEF OIT Service* to accelerate onboarding by partners.
* MEF OIT Service is only available to MEF members.
API Certification
Implementations of this API can be certified as conforming to the business requirements and use case standard through the MEF 3.0 LSO API Certification program.
* Certification is only available to MEF members.
Release Info
See the RELEASE NOTES tab at top of page.
Download the entire SDK release; see all LSO API SDK Releases.
API Schema
Find the YAML file for this API in the relevant TAB at top of page.